OBJECTIVES

Primary objective of the program is to develop effective interpersonal and communication skills. Effective interpersonal skills and communication are important competencies to successfully manage people across variety of organisations. Interpersonal skills shall include but are not limited to managing teams and groups, resolving interpersonal conflicts and handling negotiations. Almost all communication and interpersonal interactions in organisations are influenced by our assumptions pertaining to the situation and the actors in it.

Thus, the first step to improving communication and interpersonal effectiveness is to develop an awareness of
our own management styles. With appropriate self-awareness and selfassessment, a manager can work towards developing and improving the basic tenets of effective communication such as listening and responding, giving and receiving feedback. These skills can be further utilized in developing strategies for managing a variety of specific interpersonal situations faced by a current day manager.

KEY TOPICS

Module 1: Enhance self-awareness; understand personal styles in managing relationships and roles
Module 2: To help participants examine their communication styles and to develop skills in listening, responding, giving and receiving feedback.
Module 3: To help participants develop interpersonal skills in some specific organisational contexts such as
counseling employees, managing teams and groups
Module 4: Resolving conflicts and handling negotiations.

PEDAGOGY

The program shall build on experiential learning that will be facilitated through participatory exercises, assessment tests, feedback, role plays, case discussions, and lectures. Participants will also be asked to submit an action plan towards the end of the program.

WHO MAY ATTEND

Senior and Middle Managers from any functional area. The program is open to participants from public, private, government, non-government organisations.

PROGRAMME DIRECTOR

Prof. Abhishek Goel (Fellow-IIMA) is a faculty in the Organizational Behavior Group since 2008. He is active in teaching and consulting in areas of Leadership development, Teambuilding, Cross-cultural management, and Organizational Culture. His current research interests are in the area of Employee Engagement and Organizational Citizenship Behaviors. His publications have appeared in reputed journals including the Harvard Business Review.

He has been a visiting fellow to Germany and Spain. He has won a few research based awards, including the Young Scientist awardee from the XXIX International Congress of Psychology in Berlin.